Patient FAQs

Patient FAQs

You do not require an appointment for an X-ray, as these are performed as a walk in service. Please present to our clinic at least 30 minutes prior to closing time.

All other examinations and procedures are by appointment only. It is advisable to call us and schedule your appointment as special patient preparations may be required. Alternatively, please make an online request for an imaging appointment and one of our friendly booking consultants will be in contact with you.

Once your appointment has been scheduled our booking consultant will provide you with an arrival time. This ensures there is time for you to complete required paperwork and allows us to prioritise your registration to ensure we take you in on time for your appointment.

We accept ALL medical imaging request forms so you can be assured to have your imaging done at your convenience.

Your request form must be provided by a medical professional or allied health specialist.

  • Medical imaging request form or letter from your health care provider

  • Previous scans from other clinics relevant to your examination

  • Medicare card

  • Government concession pension or health care cards

  • Full time university student identification card

  • DVA (Department of Veteran’s Affairs) cards

  • WorkCover or other third-party insurers details

CitiScan provides a bulk billing service across most Medicare eligible diagnostic examinations. Our booking consultants will advise you at the time of booking if your examination or procedure will incur an out of pocket fee.

All non-procedural examinations (excluding selected MRI examinations and obstetric ultrasounds) for pensioners, health-care card holders and full-time university students will be bulk billed.

Direct billing is available to third party insurers, WorkCover, Department of Veterans Affairs (DVA) and Overseas Student Health Cover (OSHC).

At the time of scheduling your appointment, our booking consultants will advise you whether there is any specific preparation required for your scan.

Directions from the Queen Street Mall

Once you are on the Queen Street Mall, the entrance to our building at 141 Queen Street is between Vodafone and Swarovski, adjacent to Jimmy's on the Mall. Take the elevators to level two.

Directions from Wilson Parking, 140 Elizabeth Street

If you are driving to your appointment, paid parking is available at Wilson Parking, 140 Elizabeth Street. Take the carpark elevators to ground level, turn left and head up the stairs continuing past Vapiano's Italian Restaurant and Cappu-Gino's Coffee Shop until you reach another set of elevators. Take the elevators to level two.

Four hourly validated parking is available for patients with appointments at Wilson Parking, 140 Elizabeth Street, Brisbane, at a cost of $30. Simply present your parking ticket to our reception staff when finalising your visit for validation. Please call us on 07 3035 3700 for more information.

Routine reports are sent to your requesting clinician within one working day of the scan. Particular examinations, such as Nuclear Medicine examinations, can take up to five working days. For urgent scans, reports are sent out the same day, and our Radiologists will phone your doctor directly to discuss results if necessary.

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